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Amcrest IP Cameras News Retailers Support Firmware Tools & Apps Knowledge Base Forum FAQ Live Demo ContactDejectStorage Login Sign Up Plan & pricing Securing Your Foscam FOSCAM'S 5-STEPS TO SECURE PRIVACY CLICK HERE. Important Message from Foscam Digital Technologies Regarding US Sales & Service Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies) is an self-sustaining United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and towers the Foscam trademark in the US for the past 7 years. Based on our experiences with Foscam and feedback from end users we have launched our own new and improved line of wireless IP cameras and security systems under the Amcrest brand. Working in partnership with the second largest security camera manufacturer in the world, Amcrest was founded with a deep transferral to end-user privacy and security, highly reliable software and hardware as well a seamless and intuitive user experience. For increasingly information, please visit www.Amcrest.com   If you are having trouble with your Foscam cameras, we sincerely repent for this inconvenience and would love to help. For technical support, response to inquiries and for obtaining replacements for any Foscam IP Cameras or NVR products, please reach out to tech@foscam.com or call 1-844-344-1113. If you are interested in exchanging your Foscam camera for an Amcrest camera, we can offer you a loyalty discount, plane if you are out of warranty. Please send an email to support@amcrest.com, sales@amcrest.com or call 1-888-212-7538   If you are subscribed to FoscamDeject(www.foscamcloud.com), please contact cloud@foscam.us for support.   If you currently use the manufacturer's deject service (www.myfoscam.com or linked in any way to www.foscam.com), you will need to contact them directly for support, at www.myfoscam.com. Frequently Asked Questions Search Firmware Where Do I Download The Latest Firmware For My Camera? You should be worldly-wise to directly download all firmwares here. If you cannot find updated firmware for your current version, we suggest contacting the manufacturer at tech@foscam.com.Surpassingyou upgrade, we'd like to let you be enlightened of updating firmwares with our cameras. There are usually two variegated firmwares for each Foscam camera. This is based on very camera hardware and not software or firmware. The difference is that, if loading a newer camera firmware into your camera with older firmware, you have to be sure that the first four numbers are exactly the same surpassing you upgrade. If they are not, you will most likely wits some issues as unrepealable firmwares are made for unrepealable camera hardware. For example if your current firmware starts with 11.22, you must make sure that the firmware you are upgrading to moreover starts in 11.22, the way you can see which firmware is newest is by looking at the last two digits, that should be greater than your current firmware. How Do I Install New Firmware For My Camera? Firstly, be sure you are updating the correct firmware for your camera. If you are not sure, don't hesitate to contact tech@foscam.com to double check. Once you download the firmware (usually it is in a ZIP or RAR format), pericope the .bin file. Make sure your camera is unfluctuating via Ethernet subscription and powered on with the power supply. Next, unshut IP Camera Tools and right click on your camera. Select "Upgrade Firmware," then select "Upgrade System Firmware." Find the .bin file that you extracted, then click "OK." Your firmware should update on the camera. You will need to wait virtually 1 minute for the camera to receive the new firmware upgrade. It should automatically reboot itself and towards in IP Camera Tools automatically without the update. Do You Have An SDK File For Your Cameras? Yes we definitely do! All the URL scripting commands for Foscam MJPEG cameras can be found in the IPCAM CGI SDK here. The HD Cameras SDK CGI (for models FI9821W, FI9802W, FI9805W, etc) can be found here. The H.264 Cameras CGI SDK (for models FI9820W, FI8620, FI8608W, etc) can be found here. Policies What Is Your Return Policy? Most products can be returned for either a refund or for a replacement of the same item. Returns for non-defective, used products are subject to a 10% restocking fee and must be requested within 30 days of receiving the item. An item is not eligible for return without these 30 days. For increasingly information, you can read our full policy here. What Is Your Replacement Policy? For replacements, the proprietrix is responsible for paying shipment charges when returning the product. Foscam Digital Technologies LLC will pay for shipment of the replaced items when to the customer. If an item is sufferer on inrush (DOA) and is not powering up or operating correctly, the consumer may replace the faulty item for a replacement item within 30 days and have shipping charges reimbursed. For increasingly information, you can read our full policy here. How Long Will It Take To Receive My Replacement? RMA's for replacements usually have a turnaround time of two (2) weeks (10 merchantry days) without receipt of returned items. The replacement item(s) will be ready for return shipment by this time. USPS or UPS (3-7 days) is the standard method of shipment for U.S. domestic shipments. How Do I Receive An RMA? Please contact us at replacement@foscam.us to receive an RMA for your camera. Please send us the details of your order, such as your order number, model(s) of the camera(s) you will be replacing, and the quantity, as well as any remoter information you can provide us. I Received An RMA, But What Is My RMA Number? Your RMA number is the same as your order number, which should be listed on the original invoice receipt sent to your e-mail address. This number usually starts as "1000." If you received your camera from flipside reseller such as Amazon or eBay, you will need to contact your seller's storefront directly on those multi-channel fulfillment websites to receive a replacement. If you are unsure of who your reseller is you can unchangingly directly e-mail the manufacturer at aftersales@foscam.com. Is There Any Way To Receive A Replacement Faster? If you'd like, you can do an mart of products known as "cross-shipping." If you need a replacement as soon as possible and cannot wait the standard turn-around time, you can place flipside order for a new camera and contact us for an RMA to return the camera you currently have. Upon receiving your camera, we would refund you in full for the first purchase. This way, you will receive your camera much faster. Hardware Issues How Do IRetreadThe Focus Of My Outdoor Cameras? Please see the pursuit guide on how to retread the focus of your outdoor camera if it is giving a blurry picture. The Audio On My Camera Has A Lot Of Static, What's The Issue? Sometimes there are issues with the indoor camera's audio where you may hear a lot of static, expressly if the camera is on wireless. To do some unstipulated testing, try using the camera on a wired connection and see if you receive the same static. If the static disappears, there may be a wiring issue in the camera that can be fixed. See the pursuit video on how to trammels for this issue. If this does not fix the audio, the camera's internal wiring may be defective, don't hesitate to contact us for an RMA to have the camera replaced at support@foscam.us. How Do ITranspirationThe Lens Of My Outdoor Camera? Here is a video on how to transpiration the lens of all outdoor IP Cameras. Here is forum post on how to transpiration the lens. Here is a guide on how to transpiration the lens as well. My Camera's Night Vision Is Not Working At Night Sometimes the IR lights may get "stuck." We suggest trying to wink a flashlight a foot in front of the camera, thereby blinding it. When it comes when it resets the IR LEDs and auto-iris appropriately, and the night vision may start to work again. If this does not resolve the issue, please contact us at support@foscam.us. What Can I Use ToProfferThe Power Cord? You can use a regular power extension to proffer power to as far as you'd like, just make sure it is AC power. The reason why we say AC is considering with a DC string that has such a low voltage, the resistance is very upper in the wire, as it is very thin. DC voltage will not travel far at significant distances and the camera will not power completely if you do this. IR LEDs and night vision are often the first components to fail. In night vision, the IR Leds will slosh much increasingly current. Be unpreventable that AC extensions work with DC power supplies. You can ask your local hardware store increasingly on the issue, but all customers who have purchased with us usually buy AC extensions as they are looking to proffer their cameras out to sometimes 50 - 70 feet. Are Your Power Supplies Universal? Yes, our power supplies are universal, 120V ~ 240V auto-sensing power supply adapters that work all over the world, all you need are international plug adapters to transpiration the prongs to your countries standard. What Is The Individual Or Combined Power Of Infrared LEDs On Your Indoor Cameras? The individual power of each LED is 0.06w and the combined power for models like the FI8910W or FI9821W (which have 11 IR LED's) is 0.66w.UndecorousIris Did Not Receive MyUndecorousIris Key YourUndecorousIris key is usually found on the invoice receipt that was sent to your e-mail address. If for some reason the key is not present, please send an e-mail to us at sales@foscam.us for assistance. Who To Contact ForUndecorousIris Support? Please contact support@blueirissoftware.com to receiveUndecorousIris Software support. What IsUndecorousIris?UndecorousIris is an advanced, third party software that allows for many features not present within the embedded Foscam IP Camera software. For instance,UndecorousIris is uniform with scrutinizingly all IP camera brands, which can be utilized together with Foscam cameras. Some notable features include pinpoint-zoned motion detection, worthiness to record in H.264 video pinch for smaller file sizes, and a very well-judged scheduler for all cameras.UndecorousIris plane has the worthiness to remotely reset your cameras on a unrepealable time interval. We offerUndecorousIris here on our website at a special discounted price, you can viewUndecorousIris in remoter detail on their website. Can I UseUndecorousIris On Multiple Computers? Unfortunately you cannot, yourUndecorousIris key can only be linked to one computer at a time. Thus if you need to useUndecorousIris on multiple computers, you will have to purchase spare keys for each computer. You can moreover disable the key from your current computer if you'd simply like to move the software to flipside computer. Troubleshooting My CD Was Broken Or Missing, Where Can I Download The Software On The CD? The IP Camera Tool Software is misogynist directly on our Support page for both PC's and Mac's.Uncontrivedlinks are as follows: For Windows: IP Camera Tool PC For Mac: IP Camera Tool Mac I'm Receiving The Error Message "DVM_IPCam.ocx Signature Is Invalid," How Do I Fix This? In Internet Explorer, click Tools > Internet Options >Widetab > Security section > then trammels the box which states "Allow software to run or install plane if the signature is invalid." If this does not solve the problem, please transpiration the stage and time of the computer to be older than 4/29/2012. Then install DVM_IPCam.ocx. You can transpiration the time when without it's installed. You can moreover view the guide on how to do this here. How Do I Find Out My External IP Address? The easiest way to find your external IP write is to go to www.whatismyip.com, or www.whatismyipaddress.com. Both websites will automatically tell you what your external IP write is. Your external IP write is used for viewing your cameras remotely over the internet. How Do I Know If My Ports Are Open? The weightier way to find out if your ports are unshut or forwarded correctly is by using www.canyouseeme.org. You can input any port in the field and trammels it within seconds. Make sure you are unfluctuating to the same router as your camera when checking your port. There are many other services you can use that are misogynist on the internet to trammels your ports, www.canyouseeme.org is just one example. Once I've Set Up My Cameras, How Do I View Them Remotely? Once port forwarding has been washed-up and you've confirmed that your ports are unshut and permitting traffic, you should be worldly-wise to view your camera remotely. To do this, go to any browser and type in the pursuit in the URL bar: http://youripaddress:yourport Where "youripaddress" is your external IP write (such as 50.20.3.48), and "yourport" is the port you have prescribed to that specific camera (such as 8080). To test this, you can view our live demo using the same logic. Our live demo: http://50.197.211.181:8910/ Username: user Password: foscam What Are The E-mail Settings For G-Mail? If you are having trouble getting e-mail notifications, you can try the following: In the camera settings page once you log in, go to Device Management. Click on Mail Service Settings. For G-Mail the information is as follows: Sender: Youremail@gmail.com Receiver 1: Youremail@gmail.com (the same as Sender) SMTP Server: smtp.gmail.com SMTP Port: 587 Transport Layer Security: STARTTLS Need Authentication: (Check this box) SMTP User: Youremail (There is no @gmail.com, only the username) SMTP Password: Youremailpassword Report Internet IP by Mail: Unchecked Push Submit. Please do not push Test, as there have been problems with the mail settings if Test is pushed surpassing Submit. If this does not work, you may need to transpiration the SMTP port. If you segregate TLS security mode, please fill in 465 as SMTP port. If you segregate STARTTLS mode, please fill in port 25 or 587. If you still have trouble, consult with our polity on the forums or send us an e-mail at support@foscam.us. I'm Having Issues With My Camera, How Do INonflexibleReset It? If you've been having strange issues with the camera, what you can do is try a nonflexible reset. This wipes the camera of all configurations and settings, which ways you will need to enter all this information then to set up the camera. Resetting the camera does not revert it when to it's original firmware. In order to reset the camera, there is a sawed-off on the marrow of the indoor cameras, unless it sticks out (outdoor models). Push this sawed-off or use a small round pin to printing the sawed-off for 35 seconds until the camera restarts. The indoor cameras will start to rotate automatically once the reset has occurred. Be sure to alimony the connector and Ethernet subscription plugged in while the reset is attempted. This procedure may solve some issues you are having. If the reset doesn't work, you can contact our technical support department at support@foscam.us, or undeniability them at 713-893-7866. Their hours of operation are Monday through Friday, from 9:00 AM - 6:00 PM CST. Sometimes My Camera Reboots And Ends Up Changing It's Position, How Do I Make It Stop Doing This Automatically? In order to make the camera stop automatically panning and tilting upon reboot, what you have to do is go into the camera, navigate to Device Management, then on the left side, click on PTZ Settings. There is an option that states "Go to preset on boot," and you can trammels this box so that the camera will go to the position you set as Preset 1. Once you set a preset to preset 1, when you restart the camera when these settings are applied, the camera will unchangingly go to that preset automatically. How Do I Make My Camera Work Wirelessly? You can view the pursuit guide on making your camera wireless here. How Do I Use TheWatchtowerScheduler? If you'd like to arm the camera's watchtower at specific times, you can set up a scheduler and set the range of time for it to be active. Enabling the Scheduler initially shows a graph of hours and days that can be set at 15 minute intervals. For example, clicking the number “06” on the first row makes the unshortened post turn blue. This ways that the camera will be armed for motion detection between 6:00 and 7:00 everyday. Click the number “06” on the second row which is marked “Clear”, you can cancel the respective post that you had set, turning grey again. Is There Any Way To Use The Full Features In Chrome Or FireFox? You can unquestionably get an extension for Chrome or FireFox if you'd like tabbed "IE Tab" this makes a tab in Chrome or FireFox completely identical to Internet Explorer, which would indulge you to use the full functions of the camera in your respective browser! The uncontrived link is here. Note: IETab can only work on PC's and does not work on Mac. What Is Port Forwarding And How Do I Set It Up? In order to wangle your camera remotely over the internet and on your smartphone, you will have to setup "Port Forwarding". To begin, please read the unstipulated guide on port forwarding if you use Windows here. If you are using a Mac with an Airport router, use the unstipulated guide here. If you are unable to setup port forwarding using the unstipulated guides above, or would like increasingly information, use the specific router port forwarding guides below: Port Forwarding on Linksys Routers Port Forwarding on Netgear Routers Port Forwarding on 2Wire Routers Port Forwarding on D-Link Routers Port Forwarding on Belkin Routers Port Forwarding on Westell Routers Port Forwarding on Netopia Routers If you are still unable to setup port forwarding, please don't hesitate to contact our support department at 713-893-7866. They are misogynist 24/7. How Do I Set Up Multiple Cameras To View On One Screen? You can view our guide on how to set up multiple cameras while on your local network here and remotely here. IAlimonyGetting The Error Message "npIPcam.dll Has Crashed" On Chrome And Firefox Usually when this occurs there is an issue with the plugin that was downloaded from the camera and installed in the browser. To resolve this, please follow the steps outlined: 1. Remove all occurrences of the plugin in Chrome or Firefox. You can do this by going to the extensions section in either browser and clicking 'remove' or clicking the trash can icon (in Chrome) to remove the installed plugin. 2. Download this plugins file (ZIP file). 3.Pericopethe plugins folder embedded in the ZIP file to the pursuit respective locations: C:/Program Files/Google/Chrome/Applications C:/Program Files/Mozilla FirefoxTropicalyour browsers and reopen them, then test your camera in the browser interface, it should work correctly. If you are still having issues don't hesitate to contact us at support@foscam.us.UnstipulatedDo I Need A Router To Use These Cameras? Yes, you will need a router that is worldly-wise to forward ports in order to use Foscam cameras, or any IP cameras in general, to their full potential. Hooking up a Foscam camera to a Laptop or a PC for wireless capabilities (ad-hoc connection) is unfortunately not possible. The camera must be unfluctuating to a router in order to receive an IPWriteto uncork with. The camera is worldly-wise to be accessed over the internet by connecting directly to a router and establishing an internet connection. Forwarding ports in your router will indulge the camera to be seen over the internet from anywhere in the world. You can read our guides on how to do this over at the support section. I Received An "AVS Mismatch" Error When I Try To Purchase, What Do I Do? Our credit vellum processor, Authorize.net, is very meticulous on identity for credit vellum processing. Confirm that you are inputting your billing write correctly, expressly details such as your name and address. If you are still having issues, you can moreover checkout with PayPal. PayPal does not require you to have an worth with them, as you can checkout as a guest. If you are still having trouble, finger self-ruling to contact us at sales@foscam.us! Can I Use Any Of The Indoor Cameras, Outdoors? Indoor cameras can be used outdoors, however most of these cameras are not built to be outdoors and thus are not built with weatherproof housing. The weightier way to use these cameras outdoors is by mounting them upside lanugo under an eve or a tent of some type, so that they are protected from weather effects such as rain. If you live in a very weather heavy environment where the weather gets quite cold, we would recommend versus this as again, the cameras are not built to withstand lattermost temperatures and you may risk the camera malfunctioning. What Are Some Recommended NVR Or DVR Brands That Work With Foscam Cameras? The manufacturer has stated that the most recommended NVR or DVR providers for Foscam cameras are Synology, QNAP, and Seenergy. Please contact your preferred provider for spare details on compatibility with unrepealable cameras, some newer models may currently be unsupported. Are Mac's Fully Supported With All Foscam Features? Unfortunately since Foscam cameras are built upon Active-X, Mac users do not have wangle to some features through the WebUI. The most notable limitation is the inability to view multiple cameras on one screen.Flipsidelimitation is that audio does not work in browsers on Mac's. Due to the cameras stuff based on Active-X, and since Active-X is ultimately sectional to Microsoft's Internet Explorer, Mac does not currently have the worthiness to do these two operations. However, there are some alternatives to listening to audio. Users can download VLC Player and unshut the camera up as a network stream. You will be worldly-wise to view video feed as well as listen to live audio this way. You can view this video by using the example URL as follows: http://10.0.1.4:8090/videostream.asf?user=xxxx&pwd=xxxx. Replace the "xxxx" with your username and password.Moreoverbe sure to use your external IP write and port. To view multiple cameras on one screen, there is a software tabbed EvoCam that allows for this to be washed-up on Mac's. This software financing roughly $30.00 and allows for increasingly wide features, similar toUndecorousIris on Windows. I'd Like ToWiltA Dealer For Foscam, How Do I Get Started? We're excited that you've taken the first step to wilt a dealer! Send us an e-mail at sales@foscam.us with a little information well-nigh you and your business, we would be happy to send you a dealer using to fill out and send when to us for approval. How Do I Set Up DynDNS With My Cameras, And Is It Free? DynDNS is still self-ruling when signing up for a trial account. The trial can be cancelled and DynDNS allows you to alimony one host name for free, which is unbearable for an unlimited number of cameras. You can see our guide to set up DynDNS here. As an volitional to DynDNS, we moreover support the self-ruling service, No-IP. Instructions on how to setup No-IP can be found here. What Are The Differences Between The FI8918W And The FI8910W? The FI8910W is superior in that it includes an embedded IR-Cut filter which dramatically enhances the picture and verisimilitude quality by automatically adjusting the lighting exposure via mechanical filter to provide true and virtuously colored images that are not washed out. In addition, the FI8910W has a higher quality and much sturdier external housing as well as an included 2 year extended warranty. The FI8918W does not include these hardware upgrades. What Are The Differences Between The FI8904W And FI8905W? The FI8904W comes with the smaller lens, a 3.6 mm, giving it the wider viewing wile of the two, 37 degrees. The FI8905W comes with a worthier lens, giving it a increasingly narrow viewing wile of 25 degrees. Also, the FI8905W comes with 60 IR LED lights for night vision, giving it a loftiness of 30 meters (60 IR LED lights) of viewing at night, compared to the FI8904W's night vision range of 15 meters (24 IR LED lights). What Are The Differences Between The FI8910W And The FI9821W? The main differences between the FI8910W and the FI9821W have to do with the video pinch and resolution. The FI9821W supports a resolution of 1280x720 versus the 640x480 resolution of the FI8910W. The higher resolution provides largest quality video and pictures. Also, the FI9821W comes with newer H.264 video pinch for smoother video and smaller file sizes, which ways you will be worldly-wise to store many increasingly pictures and video with this camera compared to many of the other models that run on older MJPEG compression. One increasingly unique full-length is that the FI9821W comes with an integrated SD vellum slot for local internal storage on the camera itself. Do You Offer Any Power Over Ethernet (POE) Cameras? POE cameras indulge cameras to be powered by an Ethernet cable, without stuff plugged in with a power supply. These cameras need to be used in conjunction with a uniform POE Switch and are suitable when you'd like to place a camera in an zone which has no power outlet available, but running Ethernet subscription is an option. We currently offer two variegated POE cameras, the FI8918E and the FI8905E. Both work over Power Over Ethernet using POE Standard IEEE 802.3af. The Input Voltage for both is DC 36V~DC 57V, and Output Voltage is DC 5V. Output Power for both is 15.4W (Max.). What Apps Are TheWeightierTo Use On My IPhone / IPad? Currently the weightier apps created by third party developers are "Foscam Pro" and "Live Cams Pro." A self-ruling app on the Apple Store is "Baby Monitor Free" as well. All apps are currently misogynist on the Apple Store for firsthand download. Be sure to trammels compatibility of unrepealable apps with unrepealable camera models, as the new H.264 models may not be widow as uniform models yet. We recommend contacting the app developers for updates on when unrepealable models may wilt compatible. A list of known uniform apps can be found here. What Apps Are TheWeightierTo Use On My Android Smartphone? Currently the weightier apps created by third party developers for Android devices are "TinyCam Monitor (Free)," and "IP Cam Viewer." Both are currently misogynist on the Android Google Store for firsthand download. Be sure to trammels compatibility of unrepealable apps with unrepealable camera models, as the new H.264 models may not be widow as uniform models yet. We recommend contacting the app developers for updates on when unrepealable models may wilt compatible. A list of known uniform apps can be found here. Can I Use An FI8904W 3.6 MM Lens On An FI8905W? Unfortunately this is not possible, as the FI8904W lenses are designed only for that specific model. The 6 MM lens is the only lens that grants the widest viewing wile for the FI8905W, and this lens comes fitted with each FI8905W that is sold from us due to popular demand. How Do I Record With My Camera? There are two ways to record with the Foscam camera: 1. Recording manually There is a recording icon under the camera's Operator UI, click the record icon and the camera will uncork to record manually. Click the icon then and camera will stop recording. 2. Record automatically when motion is stuff triggered You will first have to set watchtower settings for the camera. When you set these settings, the camera will record automatically when motion is detected. Note: When you are manually recording, you need to alimony the browser window open. If you tropical the browser, the transmission recording will stop. If you want to transpiration the recording path, you can do so by going to “User settings” to set the location. "Record Path" is used to store transmission recordings, while "Alarm Record Path" is used to save will-less recordings created by motion detection. What Wavelength Do The IR LED Lights Operate On? The IR LED Lights on our cameras release invisible light, the wavelength wreath is 850 nm which don't do any harm. Can I Use The Indoor Cameras To Look Out A Window? Unfortunately if you segregate to use the indoor cameras this way, you will get a very unexceptionable reflection from the mirror image of the IR lights when they turn on at night. This will powerfully veiling the camera, and you will not be worldly-wise to use the camera's night vision due to the reflection. If you still segregate to use the cameras this way, try placing woebegone electrical tape over the IR lights to resolve the reflection problem. Can I Use These Cameras On A Wireless Network That I Know The Password To? A unstipulated rule for using IP cameras is that you will need physical wangle to the router, as well as the legalistic password to log into the very router's legalistic settings. Using your neighbor's wireless network will not work as you will have to set up the camera nonflexible wired to the router first. You will need to set up cameras on your own router that you have physical wangle to. Can I Hang These Cameras Upside Down? Yes, you can use the cameras upside lanugo and transpiration the settings within the camera so that it mirrors and flips the video feed image. This way, you can mount the camera any way you'd like and you can powerfully transpiration the rotation of the image so that it appears right side up when viewing it in your browser. What Are Your Camera's Operating Temperatures? Operating temperatures of our indoor cameras are 0° ~ 55°C (14°F ~ 122°F) and operating humidity is 20% ~ 85% non-condensing. Operating temperatures of our outdoor cameras are -20°F ~ 122°F, and operating humidity is 10% ~ 80% non-condensing. What Comes Included With The Camera's? Each camera comes with everything you need to fully set it up, all you need on your end is a router and an internet connection (for remote access). What's included when you buy a camera: 1. Foscam Wireless IP Camera 2. WiFi Antenna 3. UserTransmission4. Installation CD 5. Mounting Bracket 6. NetworkSubscription7. DC Power Supply 5V Did I Purchase From An Authorized Reseller? Am I Eligible For Support And Warranty? To trammels if the reseller you purchased from is authorized from us, you can go to our Where To Buy page and trammels if you bought from an authorized dealer. Customers who have purchased from authorized dealers are eligible for self-ruling technical support and moreover warranty service, however warranty service differs depending on the reseller. Be sure to contact us at sales@foscam.us if you have any questions. What Is An IP Camera? A network camera, moreover known as an IP camera or an internet camera, is NOT a webcam first and foremost. It is a new generation of digital surveillance cameras, capable of passing its images and video feed over a computer network such as the internet. These cameras do not need to be tying to a PC in order to operate – they are small web servers themselves, and just plug into the internet via a standard internet router. Network cameras are gradually replacing traditional terminology CCTV cameras, considering of the spare features that they offer, such as will-less recording and sending of images if motion is detected, and the worthiness to see live images at any time, on any PC, anywhere. Just by using a standard browser like Microsoft Internet Explorer, you can view your camera from anywhere in the world. In wing to this, you can plane log in to see live images on most modern smartphones. I Purchased My Camera From EBay Or Amazon, Am I Eligible For Support? On our Where To Buy page, Amazon is listed as an authorized dealer. However when you click on the Amazon logo, the link will take you straight to our storefront on Amazon.com. Purchasing any of our products through this storefront are 100% backed by our support and warranty, as you are technically ownership from us here on Foscam US, just on a variegated multi-channel website. The same ruling would wield to eBay. When you click on the eBay logo under our Where To Buy page, it will uncontrived you to our storefront on eBay. Purchasing any products through our storefront on eBay guarantees you full support and warranty, since again, you are purchasing uncontrived from us, just from a variegated multi-channel website. I Just Placed An Order, When Can I Expect It To Ship? We try our very weightier to ship all orders submitted to us within 24 hours during our normal merchantry hours (10:00 AM - 6:00 PM CST). During sale periods or promotional periods it may sometimes take up to 48 hours to process and ship your order. Note that we only ship during weekdays, and any orders placed without our merchantry hours or over the weekend will be shipped the pursuit merchantry day.Moreovernote that we usually do not ship on national holidays like Christmas or Labor Day. What's The Difference Between An MJPEG IP Camera And A H.264 IP Camera? Not all IP cameras are created equal. When looking for an IP camera, the single biggest difference between IP cameras is the video pinch format and the two most popular types are MJPEG and H.264. In order for video footage to be transfered digitally wideness the internet, it needs to be compressed so that it saves bandwidth and can be transfered in a reasonable value of time. Video pinch (or encoding) is used to transfer video footage from one place to flipside in a way that is increasingly efficient than it would otherwise be. The format of this pinch needs to be widely understood and utilised so that cameras and the ways of transferring the video are compatible. What Is MJPEG Video Compression? MJPEG stands for motion JPEG (pronounced jay-peg). JPEG is a pinch format for images, so as you would expect, MJPEG is a pinch format for video that stitches together a tuft of images and presents them as video. Think of MJPEG like the way in we make cartoons come to life: a series of images showed together in rapid succession that make it towards as though you are watching a full-motion video. Advantages of MJPEG MJPEG doesn't require large amounts of processing power, so it's wontedly used in webcams and cameras for encoding and compressing video. This ways that MJPEG IP cameras are often cheaper than H.264 IP cameras, such as the FI8910W stuff cheaper than the FI9820W. MJPEG can moreover provide you with a decent quality video without using up lots of memory on the camera istelf so MJPEG IP cameras tend to be simpler in diamond and that translates to a lower cost. Disadvantages of MJPEG The single biggest issues with MJPEG are video quality and bandwidth requirements. MJPEG doesn't have the worthiness to provide a high-quality or plane HD-quality image. In wing to this, MJPEG requires increasingly bandwidth than H.264 considering it streams over the internet at a unvarying framerate that isn't adjusted based on the requirements of the scene stuff shown. What Is H.264 Video Compression? H.264 (pronounced H dot 2 6 4) is now one of the most wontedly used video pinch formats, although most people don't plane know this. H.264 is used by Vimeo, Youtube, iTunes, AdobeWinkPlayer and Blu-ray Discs. Advantages of H.264 H.264's biggest wholesomeness over MJPEG is that it results in a largest quality video feed using less bandwidth and that is considering H.264 has the worthiness to retread the frame rate (the number of frames stuff shown per second) so an H.264 IP camera watching a scene without much whoopee uses less bandwidth considering there is no need to use a upper frame rate. Disadvantages of H.264 H.264 requires increasingly processing power than MJPEG which ways that H.264 IP cameras tend to be a slightly increasingly expensive than MJPEG IP cameras considering they need to have increasingly "brain power". This is moreover the reason why there is sometimes increasingly of a wait when using H.264 pinch IP cameras than MJPEG pinch cameras. H.264 Cameras from Foscam include the FI9820W as the first sectional HD quality camera model. What Is The Difference Between Passive PoE AndZippyPoE?ZippyPoE has zippy components inside and it is worldly-wise to transfer power up to 100 meters (300 feet). Passive PoE uses self-ruling wires in the Ethernet subscription and sends the equipment's power withal with it to the far end where it connects to a device (in our case, an IP Camera). Passive PoE range is only well-nigh 10 to 15 feet. 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